Customer Service Executive

Job description

International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)

Process:- Voice Process / Chat Process (Voice Process)

Note:- Work From Office.

Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Voice process for enterprise business of our telecom partner
• (Customer Service)
• Grad with Relevant experience (Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .
• Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
• Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
• Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
• Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
• Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.

Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)