Customer Service Executive

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale

• Understand member preferences and help identify their ideal match

• Call and connect with high-quality prospects on behalf of the member

• Set up mutually consented meetings between potential matches

• Ensure timely renewals and proactive engagement throughout their journey

• Guide, counsel, and support the member like a true partner in their search

• Maintain high service standards, timely resolutions & meticulous documentation

• Handle escalations with grace, maturity, and solutions-focused thinking

• Respect diverse traditions, preferences, and cultural nuances in every interaction

• Always go above and beyond to deliver the VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing or relationship management

• A natural passion for people, relationships & making customers smile

• Strong attention to detail + excellent organizational skills

• High emotional intelligence and empathy

• Infinite patience + persuasive communication

• Clear, confident communication in English + any Indian language

• Self-motivated and committed to exceeding customer expectations

Why Join Us

• Work with India’s leading matchmaking brand

• Be a part of exclusive high-impact journeys for premium members

• Learn, grow & thrive in a high-energy, customer-first culture

• Every day is different, meaningful, and full of real human stories