Customer Service Executive

Role Overview: We are looking for a Customer Support Executive to manage client communication primarily over WhatsApp and email. The role involves responding to enquiries, sharing brochures, and ensuring timely and clear communication with customers.

Key Responsibilities:

Respond to customer enquiries on WhatsApp in a prompt and professional manner

Chat with clients, understand requirements, and share relevant brochures and information

Handle customer emails and ensure timely replies

Coordinate with the internal team for pricing, availability, and order status

Maintain basic records of conversations and follow-ups when required

Ensure a smooth and positive customer experience

Requirements:

Comfortable using WhatsApp Web and email for professional communication

Good written communication skills in English

Basic computer knowledge

Organised and detail-oriented

Prior customer support or client handling experience is preferred but not mandatory

Work Setup: Laptop will be provided by the company