Customer Service Manager

• Functional Designation:Customer Service Manager (CSM)
• Senior Customer Service Manager (Sr. CSM)
• Relationship Manager (RM)

Grade: AM2 / DM1

Reporting To: Branch Head

Job Locations: Kanjurmarg, Jogeshwari, Goregaon, Kalamboli, Thane, Ghatkopar, Mumbra, Kausa, Ambernath, Panvel, Ghodbunder Road, Vashi, Mira Bhayandar Road, Ulwe, Dombivli

CompensationCTC: ₹3,00,000 to ₹5,00,000 per annum (based on experience and performance)

Job SummaryThe incumbent will be responsible for driving branch banking sales with a strong focus on liability products, cross-selling, and revenue generation. The role requires achieving assigned targets, supporting branch business growth, and maintaining high levels of customer satisfaction.

• Key ResponsibilitiesDrive customer acquisition through structured sales activities.
• Promote and sell banking products including CASA, Fixed Deposits, Term Deposits, Insurance, and other third-party products.
• Achieve assigned sales and revenue targets.
• Handle direct sales and cross-selling of liability and wealth management products.
• Support other business units to enhance overall branch performance.
• Process customer service requests efficiently and ensure timely resolution of queries.
• Escalate complex issues to appropriate authorities when required.
• Build and maintain long-term customer relationships to ensure retention and portfolio deepening.
• Sales ResponsibilityLiability Products (CASA, Deposits)
• Wealth Management Products
• Investment Services
• Insurance Products
• All Fee-Based Banking Products

QualificationEssential: Graduate in any discipline

ExperienceEssential: Minimum 1 year of experience in sales.