Customer Service Representative

We are hiring enthusiastic and customer-focused professionals for multiple international processes. The role involves assisting customers with queries, providing solutions, and delivering an excellent experience across banking, telecom, billing, and customer retention functions

Location: Malad / Andheri / Thane / Airoli / Ghansoli / Vikhroli / Bhayander

Shift: Rotational / US / UK / AUS

Salary: ₹17,000 – ₹60,000 (based on experience & last drawn)

Employment Type: Full-time

Mode: Voice & Non-Voice

Job Responsibilities:

• Handle inbound/outbound customer calls, chats, or emails professionally
• Resolve customer queries related to billing, accounts, services, or technical issues
• Provide accurate information about products and services
• Maintain customer records and update systems regularly
• Ensure high levels of customer satisfaction and service quality
• Follow company policies, scripts, and compliance standards
• Meet daily/weekly performance targets (quality, productivity, CSAT)

Required Skills:

• Good communication skills (English & Hindi mandatory; regional languages a plus)
• Basic computer knowledge (MS Office, CRM tools)
• Strong problem-solving and listening skills
• Customer-focused attitude with patience
• Willingness to work in rotational/night shifts

Eligibility:

• Qualification: HSC / Graduate (any stream)
• Experience: Freshers & Experienced both can apply
• Age: 18+

Perks & Benefits:

• Attractive salary + incentives
• Cab facility for night shifts
• 5 days working with 2 rotational offs
• Paid training & growth opportunities
• Performance bonuses & internal promotions

Who Should Apply?

• Freshers looking to start a corporate career
• Candidates with experience in BPO / Call Center / Customer Support
• People with good communication and a positive attitude

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Contact- Shreya 9987502996/ vibrantzz.shreya@gmail.com