Job Responsibilities:

● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

● High school diploma or equivalent; a degree in a relevant field is a plus.

● Proven work experience in customer service for minimum 1 year (online pharmacy preferred).

● Proficient in using customer relationship management (CRM) software and other relevant tools.

● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.