Customer Service Representative
Truemeds
Customer Service Representative
Truemeds
Powai, Mumbai/Bombay
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
6 applicants
Job Description
Job Responsibilities:
● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions
● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement
● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to
ensure customer satisfaction.
● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.
● Maintain accurate records of customer interactions and transactions in the CRM system.
● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.
● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.
● Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Qualifications:
● High school diploma or equivalent; a degree in a relevant field is a plus.
● Proven work experience in customer service for minimum 1 year (online pharmacy preferred).
● Proficient in using customer relationship management (CRM) software and other relevant tools.
● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.
Job role
Work location
Powai, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - Non Voice, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat
Skills
bpo, Domestic BPO, Call centre support, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Truemeds
Address
Powai, Mumbai, Maharashtra, India
Job posted by Truemeds
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