Customer Service Representative

Sheva Empresa

Andheri East, Mumbai/Bombay

₹18,000 - ₹22,000 monthly

Fixed

18000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

72 applicants

Job Description

About the Role:

We are seeking a motivated and customer-centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our valued customers, ensuring their questions and concerns are addressed promptly and professionally

Responsibility:

  • Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction
  • Identify and escalate complex or unresolved issues to supervisors for further resolution
  • Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively
  • Conduct thorough research using available resources to gather necessary information and resolve customer concerns
  • Utilize applicable software to research, identify, and resolve customer complaints in a timely manner
  • Document all support request information according to established standard operating procedures, maintaining accurate and organized records
  • Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem-solving and service improvement
  • Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests
  • Complete reports on customer interactions, performance metrics, and other relevant data, contributing to data-driven decision-making
  • Perform other duties as assigned, such as participating in training programs, assisting with special projects, and providing support to colleagues
  • Effectively communicate with customers, demonstrating empathy and building rapport

 

Qualifications:

  • Education Qualification: Bachelors degree
  • Have at least 6 months of experience working in a call center environment, gaining hands-on experience in handling customer interactions
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks, manage workload effectively, and meet deadlines
  • Proficient in Microsoft Office Suite and in relevant computer applications, including Intercom or Zen desk, to facilitate efficient customer communication and problem-solving
  • Possess a deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences
  • Exhibit excellent typing skills, enabling efficient and accurate documentation of customer interactions and support requests
  • A positive and customer-centric attitude
  • Possess superior listening, verbal, and written communication skills, facilitating effective communication and rapport-building with customers
  • Demonstrate the ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure
  • Have perfect fluency in English, enabling seamless communication with customers and colleagues


Job role

Work location

Veda - Sangam Lifespaces, Gamdevi Bhendi Galli, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process, Telesales, Customer Support - Service Delivery, Customer Success, Customer Support - Non Voice / Chat

Skills

Customer service, Good Communication Skills, Customer retention, CRM software, Enquiry management, Customer satisfaction, Client servicing, Domestic calling, Customer handling, Call handling

English level

Good (Intermediate / Advanced) English

Age limit

20 - 40 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Sheva Empresa

Address

Veda - Sangam Lifespaces, Gamdevi Bhendi Galli, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India

Job posted by Sheva Empresa

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