Customer Service Representative

Truemeds

Powai, Mumbai/Bombay

₹25,000 - ₹30,000 monthly

Fixed

25000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

16 applicants

Job Description

Job Responsibilities:


● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required.



Qualifications:

● High school diploma or equivalent; a degree in a relevant field is a plus.

● Proven work experience in customer service for minimum 1 year (online pharmacy preferred).

● Proficient in using customer relationship management (CRM) software and other relevant tools.

● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

Job role

Work location

Powai, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - Non Voice / Chat, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended

Skills

bpo, Domestic BPO, Call centre support, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Truemeds

Address

Powai, Mumbai, Maharashtra, India

Job posted by Truemeds

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