Customer Support Executive

Job SummaryWe are seeking a Customer Care Executive for our matrimony services who will handle both inbound and outbound calls. The role involves assisting members with profile management, subscription queries, and matchmaking support while ensuring excellent customer experience.

• Key ResponsibilitiesHandle inbound and outbound calls from matrimony members
• Assist customers with profile creation, updates, and verification
• Resolve customer queries related to matches, subscriptions, payments, and refunds
• Explain paid membership plans and services to customers
• Follow up with members for service usage and renewals
• Maintain accurate customer records in CRM systems
• Ensure customer satisfaction through timely and effective communication
• Eligibility & QualificationsGraduate (mandatory)
• Strong verbal communication skills
• Ability to handle customer conversations confidently
• Language RequirementsMandatory:
• 
  
• Oriya (Odia)
• Bengali
• English communication will be an added advantage
• Skills RequiredCustomer handling and relationship-building skills
• Good listening and problem-solving ability
• Basic computer knowledge
• Willingness to work in shifts, if required
• Experience Fresher or candidates with experience in customer support / call center / matrimony services can apply
• Compensation & Benefits Attractive salary + incentives
• Performance-based bonuses
• Training and growth opportunities