Customer Support Executive

Job Title: Customer Support Executive

Location: Vikhroli(W), Mumbai

Employment Type: [Full-time]

Job Summary: We are seeking a Customer Support Executive to deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and customer-focused professional.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve product or service issues efficiently and professionally
• Maintain accurate records of customer interactions in CRM systems
• Escalate complex issues to relevant departments when required
• Follow up with customers to ensure issue resolution and satisfaction
• Provide feedback and suggestions to improve customer experience
• Adhere to company policies, service standards, and SLAs

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience (preferred)
• Proven experience in customer service or support roles
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in MS Office and CRM tools
• Ability to work in shifts and under pressure

Preferred Qualifications

• Experience in [industry-specific support, e.g., IT, e-commerce, telecom]
• Knowledge of ticketing systems and customer support software
• Multilingual skills (a plus)

What We Offer

• Career growth and learning opportunities
• Supportive and collaborative work environment