KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions

Requirements: 

• Problem-solving skills
• Ability to handle stress well
• Ability to listen and pay attention to details
• Possess a pleasant and coupled with fluency in Hindi