Customer Support Executive

We are Looking Candidate for Customer Support in our Company corporate office - Andheri East - Mumbai

We are into Textile printer Manufacturing Where we support our client in India and Overseas Over Call .

Job Title: Customer Support Executive

Function: Customer Service | Service Coordination

Location: Andhheri (East)

Experience: 0 – 3 years at service desk.

Role Overview

The Service Desk Executive will handle incoming customer calls/e-mails at the service help desk, understand customer issues, and coordinate with service engineers for timely support. This role focuses on customer interaction, coordination, data entry, and follow-up, ensuring smooth service operations.

Key Responsibilities

• Receive and attend customer calls related to service requests and complaints.
• Understand customer issues clearly and note down the required service details.
• Check availability of service engineers and coordinate service visits accordingly.
• Update and maintain service requests in CRM / SAP / ERP systems.
• Prepare and update service-related reports and trackers using MS Excel.
• Draft and send service-related emails to customers and internal teams.
• Follow up on open service requests until closure.
• Maintain proper records of calls, complaints, and service status.
• Escalate unresolved issues to seniors when required.

Skills & Requirements

• Proficiency in English (spoken and written).
• Very good communication skills and polite customer-handling ability.
• Working knowledge of MS Excel and email communication.
• Ability to use CRM, SAP, or ERP systems (training can be provided).
• Proficient in computer knowledge and comfortable with data entry.
• Ability to multitask and work in a service environment.

Interested Please Apply or Share Resume on Whatsapp - 8750700655

Interview Detail :- 24 Jan 2026 ( Mumbai Andheri ) between 10 to 1 pm

Regards

GS Management group

8750700655