1. Customer Inquiries and Support:

○ Respond to customer inquiries via phone, email, or chat in a professional and

timely manner.

○ Provide accurate information about products, services, policies, and procedures.

2. Problem Resolution:

○ Identify customer issues and resolve them in a clear, empathetic, and

professional manner.

○ Handle customer complaints, ensuring a positive resolution and customer

satisfaction.

3. Order Processing and Management:

○ Assist customers with order placements, modifications, cancellations, and

returns.

4. Customer Relationship Management:

○ Build and maintain strong, long-term relationships with customers, fostering

loyalty and repeat business.

○ Provide personalized service by understanding customer needs and offering

tailored solutions.

5. Feedback Collection and Reporting:

○ Actively listen to customer feedback, document concerns, and suggest

improvements to internal processes or services.

○ Maintain accurate records of customer interactions and update customer profiles

accordingly.

6. Cross-Department Collaboration:

○ Share customer feedback and insights with relevant teams to help improve

products, services, and processes.

○ Coordinate with internal teams to resolve issues that require cross-departmental

collaboration.

8. Documentation and Administrative Tasks:

○ Maintain detailed records of customer interactions, ensuring all issues and

resolutions are documented properly.