Customer Support Executive

Handle inbound and outbound customer calls in a professional manner.

Perform regular payment follow-ups with customers through calls, emails, or messages.

Coordinate with customers regarding pending payments, invoices, and billing queries.

Maintain proper records of customer communication and payment status.

Resolve basic customer concerns or escalate issues to the concerned department.

Provide timely updates and follow-ups with customers until issues are resolved.

Ensure positive customer experience and maintain long-term relationships.

Assist the accounts team in tracking pending payments.