Customer Support Executive

Job description

Responsibilities:

• Handling customer concerns and complaints in a timely manner.
• Curating streamlined email and social media communication mediums for offers, updates and much more.
• Dealing with customer issues and churning out an easy-to-follow solution.
• Informing customers of upcoming promotions or deals.
• Establishing a positive rapport with all clients and customers in person or via phone.

Requirements and skills

• Proven working experience as a Customer Service Executive.
• Experience in providing customer service support
• Working knowledge of customer service software, databases and tools
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation. 

Salary: 14,000.00 - 20,000.00 per month

Job Type: Full-time

Ability to Commute:

• Mumbai, Maharashtra (Required)