Customer Support Executive
Intellihealth Solutions Private Limited
Customer Support Executive
Intellihealth Solutions Private Limited
Andheri East, Mumbai/Bombay
₹16,000 - ₹16,200 monthly
Fixed
₹16000 - ₹16200
Earning Potential
₹16,200
Work from Office
Full Time
Any experience
No English Required
Job Details
Interview Details
Job highlights
Urgently hiring
42 applicants
Benefits include: PF, ESI (ESIC)
Job Description
The Logistics NDR Executive makes essential outbound calls to customers to confirm the final receipt status of medicine orders previously flagged for non-delivery
(NDR). The primary goal is to confirm successful delivery, identify the root cause of the delivery issue, and facilitate immediate resolution or re-delivery.
Key Tasks
- Outreach: Call customers to verify the status of delayed/failed medicine deliveries.
- Resolution: Accurately determine if the delivery was received and resolve outstanding non-delivery reasons (e.g., reschedule, confirm address).
- Reporting: Update the logistics tracking system with conversation details and final delivery status.
Job role
Work location
Urmi corporate park solaris, Saki Vihar Road, opp. L&T Flyover, New Mhada Colony, Budhia Jadhav Wadi, Marol, Powai, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
No English Required
Gender
Any gender
About company
Name
Intellihealth Solutions Private Limited
Address
Urmi corporate park solaris, Saki Vihar Road, opp. L&T Flyover, New Mhada Colony, Budhia Jadhav Wadi, Marol, Powai, Mumbai, Maharashtra, India
Job posted by Intellihealth Solutions Private Limited
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