Customer Support Executive
Future Talent Advisory
Customer Support Executive
Future Talent Advisory
Mumbai/Bombay
₹20,000 - ₹55,000 monthly*
Fixed
₹20000 - ₹45000
Average Incentives*
₹10,000
Earning Potential
₹55,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
3 applicants
Benefits include: Joining Bonus, Annual Bonus, Mobile Allowance, Health Insurance, Food/Meals, 5 working days, Two-way cab
Job Description
Role & Responsibilities:
- Handle inbound/outbound customer calls AND live chats for US clients
- Resolve queries via voice & text, process transactions, ensure customer satisfaction
- Achieve targets for call/chat volume, quality scores, response time & CSAT
- Document all interactions accurately in CRM systems
- Multitask between voice and chat queues efficiently
Key Requirements:
- Education: 12th Pass, Undergraduates, or Graduates (any stream)
- Experience: Minimum 6 months in international BPO / US voice or chat process
- Communication: Excellent English & Hindi (mandatory - neutral accent preferred)
- Typing Skills: Good typing speed for chat support (25+ WPM)
- Shifts: Rotational shifts including 2 rotational offs (night shifts for US hours)
Job role
Work location
Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
bpo, Chat support, Outbound calling, Domestic calling, International calling, Inbound calling, Blended process, Domestic BPO, Web chat management, International clients, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 60 years
Gender
Any gender
About company
Name
Future Talent Advisory
Address
Mumbai, Maharashtra, India
Job posted by Future Talent Advisory
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