Customer Support Executive

                                    Associate - Voice    

     Your Role   

•       Join a growing team that works with US & UK-based telecom companies and take your first step into the corporate world.   

•       In this role, you’ll interact with international customers and help them with services like broadband, cable TV, and home security.   

Your main goal will be to understand their needs and provide the right support.   

•       Handle inbound voice calls related to customer retention. 

•       Build rapport and maintain a positive customer experience. 

•       Meet or exceed retention targets and KPIs 

•       Accurately document customer interactions in CRM systems. 

•       Follow company policies, quality standards, and compliance guidelines. 

•       Understand customer concerns, complaints, or cancellation requests. 

•       Upsell or cross-sell products/services when appropriate. 

•       Don’t worry if you’re new, the Xpertifi team will guide you at every step. From the selection process to training, we’ll make sure you are confident and ready to perform from Day 1.   

     Who Can Apply?   

•       Fresh graduates or candidates with 0–3 years of experience.   

•       Basic understanding of lending concepts (EMI, interest, principal).   

•       Proficiency in MS Office tools (Excel for trackers, Word for reporting).   

•       Strong written communication skills for email-based coordination.   

•       Willingness to work in flexible shifts, including late-night hours.   

•       Engineering graduates (BE/B.Tech) are not eligible for this role   

     Benefits   

•       Competitive salary with performance-based incentives.   

•       Professional training and development programs.   

•       Opportunities to grow in a global organization trusted by leading brands.   

How it works?   

•       Submit your CV.   

•       Clear the final interview with Firstsource.   

•       Receive a pre-offer letter from Firstsource upon selection.   

•       Pay ₹999 as the registration fee for the Xpertifi Course.   

•       Complete the Xpertifi Course and join Firstsource.   

•       Pay the course fee from your own salary after receiving your first paycheck!   

About FirstSource:   

Firstsource Solutions is a global leader in providing customized Business Process Management services. Firstsource empowers over 100 leading brands, including Fortune 500 and FTSE 100 companies, by delivering innovative solutions that transform business processes, ensuring improved efficiency, deeper insights, and exceptional outcomes.   

Salary: Starting from ₹2.6 LPA – ₹3.2 LPA(CTC) (Desk Job, Night Shift)   

Location: Malad, Mumbai   

Fixed hours in Office  

Work Schedule: 5 Days Working (Rotational Week-offs) Transport:  One-way cab facility available