Customer Support Executive

Job Description: Field Support Engineer 

Type: Full Time 

Designation: Field Support Engineer 

Location: Mumbai, Hyderabad

Joining: Immediate 

Salary: 2.4 to 3.5 Lpa 

Educational Qualifications: Graduate in any discipline 

Core skills/experience: 0-2 year of work experience in the Medical devices service segment 

About the company: Doto Health is a pregnancy and Neonatal care company from Pune with innovative technologies and process solutions for Clinics and hospitals to improve the quality of healthcare delivery and improved engagement with pregnant couples and newborns. We are a young and aggressive company dedicated to becoming a market leader in the field of pregnancy/neonatal care devices and solutions that are equipped with state-of-the-art AI technologies which enhance and upgrade the entire care experience of both the care provider and the expecting mother. 

Roles and Responsibilities: 

We are looking to hire a team player at CareMother. You will get to be a part of a fast-growing start-up, and have the opportunity to play a critical role both in-house & the field. The associate will work closely with the operations manager and make the sure smooth working of all the products/Devices. The responsibilities will include, but not be limited to:  

● Attend all the customer support calls from customers & in a timely response to them to resolve the issues 

● Provide training to customers. 

● Cross-selling for Annual Maintenance (AMC) & components to existing customers ● Interact with current key customers to understand product performance & provide observations, and suggestions to the team. 

● Gather product requirements & submit them to software development. ● Travel at client site for deployment & support whenever required. 

● Identify product gaps independently and document the same