Customer Support Executive

Key Responsibilities:

• Handle inbound calls from international customer professionally
• Understand customer issues and provide timely and effective solutions
• Maintain accurate records of customer interactions in CRM system
• Meet quality, productivity, and customer satisfaction targets

Required skills:

• Excellent verbal communication skills in English
• Strong problem solving and interpersonal skills
• Ability to understand different accents
• Willingness to work in night shifts / rotational shifts
• Prior BPO / International voice experience is an advantage