Customer Support Executive

Customer Interaction & Support:

• Respond to customer queries via phone, email, WhatsApp, and chat.
• Guide customers on product selection, size queries, payment options, and order tracking.
• Handle order modifications, cancellations, returns, and refunds smoothly.
• Collect customer feedback and relay common concerns to improve service.

Post-sale Activities:

• Assist with warranty claims or product service issues.
• Share invoices, shipping updates, and return labels as needed.
• Update CRM or order management systems with customer interactions.

Reporting & Process Improvement:

• Maintain logs of customer issues and resolutions.
• Share weekly/monthly support data and insights with the team.
• Contribute to improving FAQs, helpdesk documentation, and internal SOPs.

Requirements:

• Atleast 2 years of experience in customer support, preferably in e-commerce or retail.
• Strong written and verbal communication skills in English
• Empathy, patience, and ability to resolve issues with a customer-first mindset.
• Basic Excel/Google Sheets skills for data entry and reporting.
• Proactive problem solver with attention to detail

Job Type: Full-time