Role: Customer Service Representative

Location: Vikhroli West, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6)

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and

maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries,

provide prompt and accurate responses, and resolve any issues or concerns they may have. You will

be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

● Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

● High school diploma or equivalent; a degree in a relevant field is a plus.

● Proven work experience in customer service for minimum 1 year (online pharmacy

preferred).

● Proficient in using customer relationship management (CRM) software and other relevant

tools.

● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.