Greetings,

Hiring for International Voice process in the leading MNC @Mumbai.

Our Client is an Indian multinational information technology services and consulting company.

Looking for Any UG/Graduate having experience in customer service who can : 

• Assist customers via the inbound/outbound calls received.

• Meet required criteria for call quality standards.

• Maintain customer relations with a high degree of internal and external customer service.

• Possess effective problem solving skills to ensure timely problem recognition and resolution.

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

• Recording and updating customer information via the organization’s internal systems.

• Resolving customer queries at first point of contact.

• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.

• Ensure call handling and service quality is maintained.

Qualifications:

- Regular Graduate with 9 months & above experience in BPO customer service role

- High School pass out or Under graduate with 18months and above experience in BPO customer service role

Knowledge/Experience:  

• Excellent telephone manner/interpersonal skills.

• A customer focused, enthusiastic and flexible approach.

• Ability to work in a targeted environment.

• Good problem solving, questioning, negotiating and influencing skills.

• Adaptable to change and ability to work under pressure.

• Ability to work to a high degree of accuracy.

• Consistently high standard of time keeping and attendance.

• Basic keyboard proficiency.

 Ability to handle high profile clients and escalation queues.

• Ability to answer General queries.

Note: Candidate applying for this job should have all relevant documents

     - Educational docs (all mark sheet and pass certificate)

     - Work exp docs (all companies offer letter/exp letter and last 3 months payslips)

     - Adhar card and PAN card