Customer Support Manager
Medius Technologies Private Limited
Customer Support Manager
Medius Technologies Private Limited
Church Gate, Mumbai/Bombay
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
37 applicants
Job Description
- Manage end-to-end collection operations, including data coordination, workload distribution, and real-time tracking of settlement cases.
- Oversee legal notice operations, ensuring timely dispatch of digital and physical notices and escalating unresolved cases to the legal team.
- Handle client escalations, key account management, and customer relations, ensuring smooth resolution of complex cases and maintaining strong stakeholder relationships.
- Liaise with clients, banks, and internal teams for seamless coordination of settlement cases, payment files, failed payments, and escalations.
- Engage with borrowers via WhatsApp, email, calls, and online meetings to discuss settlements, verify outstanding dues, and assess eligibility based on bank policies.
- Negotiate settlements within approved guidelines, ensuring borrowers understand legal consequences and secure their written confirmation before forwarding cases to the bank.
- Coordinate with banks to process settlements, obtain official letters, and ensure payments are made within the agreed timeline.
- Follow up rigorously to confirm payments, track receipts with banks, and ensure proper loan closure, including issuing No Dues Certificates (NDCs).
- Maintain accurate records of borrower interactions, agreements, and payments, ensuring compliance with regulatory and company policies.
- Respond to borrower inquiries and settlement-related questions instantly and within 24 hours, ensuring that chats do not expire. Maintain clear and persuasive communication with the primary objective of convincing borrowers to make due payments.
- Record dispositions based on each interaction to ensure consistent and accurate tracking.
- Generate and analyze reports to track collection performance, settlement trends, and agent efficiency, providing insights for process improvements.
- Supervise agents, manage workloads, monitor performance, conduct audits, and provide feedback to enhance communication and collection efficiency.
- Manage telecom service panels and tech coordination to optimize digital collection processes and ensure seamless operations.
- Ensure strict compliance with legal and regulatory guidelines in all borrower communications and collection activities.
Job role
Work location
Manek Mahal, Churchgate, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Medius Technologies Private Limited
Address
Manek Mahal, Churchgate, Mumbai, Maharashtra, India
Job posted by Medius Technologies Private Limited
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