Customer Support Specialist

CUSTOMER SUPPORT JD (SafeGold)💼 Role: CUSTOMER SUPPORT EXECUTIVE – INDIA

Gold is the most trusted asset globally and one of the largest asset classes in India. The total traded value of gold in India exceeds $300 billion annually—most of it still unorganised and offline.

At SafeGold, we are building the digital infrastructure to organise the gold market using technology.

SafeGold is India’s largest digital gold platform with 55 million customers and 110+ distribution partners across India, Thailand, and UAE. Our focus on strong growth and profitability has been widely recognised:

- #9 in 2024 ET Growth Champions (India)

- #21 in 2023 FT High Growth Companies (Asia)

- Revenues exceeding ₹6000 Cr (FY March-24)

🎯 What You’ll DoHandle customer interactions across chat, email, and phone

• Take end-to-end ownership of customer queries until closure
• Work closely with product, operations, and tech teams to resolve complex issues
• Maintain clear and structured communication with customers at all times
• Document all interactions in CRM/tools with high accuracy
• Identify recurring issues and proactively suggest improvements to internal teams
• Ensure adherence to quality benchmarks and compliance standards

🧠 What We’re Looking ForExceptional English communication skills (spoken) non-negotiable

• 2–5 years of experience in customer support/customer success (preferably fintech or SaaS)
• Strong problem-solving mindset and ability to think independently
• Ability to handle high-pressure situations with calmness and clarity
• High attention to detail and structured thinking
• Proven experience handling high-volume customer interactions

What We Offer

• Competitive compensation
• Full-time role, on company payroll
• High ownership and fast growth environment
• - Opportunity to work at the intersection of fintech and digital assets

Hiring Process

1. Introductory Round

2. Final Interview Round