Debt Recovery Agent

JD- Collections Executive

Responsibilities

• Contact customers via phone to collect outstanding debts
• Resolve disputes or conflicts related to payments
• Maintain accurate records of customer interactions and transactions
• Monitor customer accounts to ensure timely payments and prevent overdue debts
• Identify and address any issues or reasons for non-payment
• Provide regular reports on collection activities and outstanding debts

Qualifications

• Proven experience as a collections executive or similar role (Optional)
• Excellent communication and negotiation skills
• Ability to handle difficult situations and resolve conflicts
• Strong attention to detail and accuracy
• Proficient in using collection software and CRM systems
• Ability to work independently and meet collection targets

Skills

• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Attention to detail and accuracy
• Proficiency in using collection software and CRM systems
• Ability to work independently and meet collection targets