Desktop Support Engineer

🖥️ Job Title: Desktop Support Engineer

🏢 Company: Geekay Infotech

📍 Location: Excel Plaza, 90 Feet Road, Near Federal Bank, Saibaba Nagar, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra

🎯 Age: 18 – 45 years

👨 Gender: Male

🎓 Education: Graduate

🗣️ English: Basic English

💼 Experience: Minimum 2 Years

⏰ Shift: Day Shift (Full Time)

📝 Job Summary: We are looking for an experienced Desktop Support Engineer to handle system troubleshooting, hardware/software support, and IT infrastructure maintenance. The role involves resolving user issues, maintaining systems, coordinating with vendors, and ensuring proper functioning of all IT assets.

• 🔧 Key Responsibilities:
• 🛠️ 1. Technical Troubleshooting:
• Resolve incidents & service requests ensuring First Call Resolution (FCR).
• Troubleshoot desktop, laptop, printer, and scanner issues.
• Assist in troubleshooting server & network issues with core IT team/vendors.
• Provide timely technical support and issue resolutions.
• 🧩 2. Hardware & Software Management:
• Assemble computers and maintain all peripheral devices.
• Install & configure software including:
• MS Office 2016/2019
• MS Outlook
• MS Projects
• Office 365
• Diagnose and resolve internet / DCS issues.
• Create user profiles and customize desktop settings.
• 🖥️ 3. System Maintenance:
• Conduct routine evaluations & maintenance of desktop systems.
• Ensure smooth functioning of IT assets across departments.
• Plan and execute system upgrades, repairs & updates.
• 📝 4. Reporting & Helpdesk:
• Use helpdesk/ticketing systems to prioritize workload and update call logs.
• Submit daily, weekly & monthly reports.
• Follow standard IT processes, compliance requirements & documentation formats.
• 🧠 Required Skills & Knowledge:
• Strong understanding of IT incidents & service request handling
• Desktop/Laptop/Printer/Scanner troubleshooting
• Basic server & network issue coordination
• Knowledge of MS Office, Office 365 & other applications
• Hardware assembling & system configuration
• Ticketing/helpdesk management
• System upgrades & maintenance
• Good communication & problem-solving skills
• 💰 Salary & Benefits:
• Fixed Salary: ₹28,000 – ₹55,000
• 🎁 Benefits:
• Annual Bonus
• PF
• Health Insurance
• ESI (ESIC)

📞 Interested Candidates Can Apply👉 Contact: Ravi Kumar – 9769567208