Desktop Support Engineer (Field Job)

Job Title – IT Support Field Engineer (Bringing Technology Back on Track.)

About Us

At MSR Infotech, we specialize in delivering innovative IT solutions across diverse industries in Mumbai. We cover a wide range of IT solutions including laptops, desktops, networking, CCTV, biometrics, Servers, and Annual Maintenance Contracts.

As a rapidly growing organization, we are committed to fostering strong client relationships and ensuring seamless IT Services. We are looking for passionate and talented individuals to join our team and contribute to delivering exceptional service while driving client success.

Why work with us?

·      Collaborative Environment: - Join a dynamic, supportive, and forward-thinking team.

·      Innovation at the Core: - Be part of an innovative organization that values growth and excellence.

·      Your Voice Matters: - A culture that values your ideas and contributions.

·      Employee-Centric Approach: - We prioritize work-life balance, employee well-being, and personal growth.

Your Role:

As our IT Support Field Engineer Your Daily Responsibilities.

1.   Hardware Maintenance & Troubleshooting

• Diagnose and repair desktops, laptops, printers, and other hardware issues.
• Perform installations, upgrades, and replacements of hardware components.
• Test and verify functionality after repairs or replacements.

2.   Software Installation & Troubleshooting

• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and applications.
• Ensure systems are up-to-date with the latest patches and resolve software conflicts.

3.   Network Support

• Set up and troubleshoot network connectivity and configurations.
• Configure routers, modems, and wireless networks to integrate devices into local networks.

4.   Customer Support

• Provide on-site technical support with clear communication and updates.
• Educate clients on basic troubleshooting and system maintenance practices.
• Document service visits with detailed issue resolutions and recommendations.

5.   Preventive Maintenance

• Conduct routine checks and optimize systems to prevent future issues.
• Maintain device cleanliness and performance efficiency.

6.   Inventory & Reporting

• Track and manage tools, spare parts, and inventory.
• Prepare detailed reports on tasks completed, issues faced, and resolutions.

7.   Continuous Learning

• Stay current with advancements in hardware, software, and IT solutions.
• Participate in training to enhance technical skills and expertise.

What we’re looking for:

Gender: Male

Education – Diploma in Hardware & Networking, degree in IT, or related field.

Experience – Minimum 1-2 years of experience in IT Support on Field.

Technical Skills: Knowledge of hardware components, operating systems, and troubleshooting techniques.

Communication Skills: Ability to explain technical issues in a clear and professional manner.

Other Requirements: Willingness to travel to client locations and flexibility with work hours.

Job Location – Mumbai – Kanjurmarg East. Near Railway Station.

Age Range – 20-35 Years.

Working Hours – 6 Days a week - 10:00 AM to 7:00 PM

Type of work – Onsite (Field Work).

Perks and Benefits –

Competitive Salary – Based on experience and qualifications.

Traveling Allowances – Office to Customer place travelling expenses will be compensate

Annual Employee Refreshment – Ensuring a comfortable and supportive work environment.

Mediclaim Facilities – Provided to confirmed employees for health coverage.

Annual Leave and Holidays – Paid Leave and public holidays.

How to Apply –

Send your application to careers@msrinfotech.in (Include your CV and a brief note on why you’re the best fit for this role).

Application Dead Line - 20th March 2026.

Contact Person – Nitin Shinde.

Important Notes

Preference will be given to candidates with prior experience in the IT industry. Immediate joiners will be prioritized.