Driver Manager

Job Title: Driver Manager

Job Description: 

We are seeking a proactive and people-focused Driver Manager to manage the engagement, performance, and satisfaction of driver partners in the fleet. This role is crucial in building long-term relationships, minimizing attrition, maximizing fleet uptime, and supporting drivers across their lifecycle—from onboarding to issue resolution.

Key Responsibilities:

Driver Relationship Management:

• Act as the primary point of contact for all drivers associated with a specific city
• Build trust with driver partners and ensure continuous engagement
• Address concerns related to payments, performance, vehicle issues, or app usage
• Maintain strong retention through timely communication, support, and feedback

Performance & Compliance:

• Track daily driver performance metrics (trips, cancellations, fleet usage, etc.)
• Identify low-performing or inactive drivers and take proactive steps for retention.
• Ensure drivers comply with rental agreements, and behavioral guidelines.
• Coordinate with operations and verification teams for timely resolution of violations

Documentation & Support:

• Assist in collecting and updating driver KYC, agreements, and policy acknowledgements
• Guide drivers through app usage, incentive schemes, and fuel reimbursements
• Monitor driver documents for expiry (license, insurance, PUC, etc.) and ensure timely renewals

Coordination & Issue Handling:

• Collaborate with fleet maintenance, recovery, and onboarding teams to support driver queries
• Help in resolving app-related issues, payment delays, or penalties
• Visit hubs or meet drivers on-ground regularly for grievance redressal

Key Requirements:

• Graduate in any discipline
• Minimum one year of experience in driver management, customer success, or fleet operations
• Strong communication skills in local language and basic English
• Problem-solving mindset
• Familiarity with fleet systems, tracking dashboards.
• Willingness to travel locally and visit hubs or drivers in field settings

Benefits: 

– Competitive salary

– Possibilities for career development and advancement

– Health insurance