Job Description: Duty Manager  

We are looking for a dynamic and experienced Duty Manager to lead our premium  

spa operations at the airport. The ideal candidate is bold, charismatic, upfront, and presentable  

yet professional. They should be comfortable engaging with Guest, striking up  

conversations, and persuading them to indulge in a rejuvenating spa session before or after  

their flight.  

Key Responsibilities:  

● Handle the front desk operations, manage cash, assist with billing, and ensure seamless  

client check-ins and check-outs.  

● Actively engage with Guest, explain spa services and Memberships.  

● Promote spa offerings through effective communication and persuasive techniques.  

● Manage daily operations, ensuring smooth workflow and exceptional customer service  

with impeccable experiences.  

● Lead and motivate the team to achieve performance targets.  

● Maintain a professional appearance by adhering to the spa’s uniform guidelines.  

● Ensure compliance with all airport and spa policies.  

● As a Duty manager, you have to be responsible for cash, bills, appointments, handling daily  

operations, and other necessary details.  

● Meet monthly sales and membership targets set by the company.