E Commerce Operation Executive And Customer Support

Youth Space Merchandise

Goregaon West, Mumbai/Bombay

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

87 applicants

Job Description

Job Responsibilities:

  • Call and confirm all Cash on Delivery (COD) orders before dispatch
  • Handle NDR (Non-Delivery Reports) and coordinate re-attempts with customers
  • Manage customer support queries via calls/WhatsApp regarding products (lighters), issues, and usage
  • Assist customers with returns, replacements, and complaints
  • Coordinate with logistics via Shiprocket panel
  • Raise tickets for issues like: Lost shipments, Return parcels not received, Delivery delays
  • Track shipments and ensure refunds/claims are processed properly
  • Maintain proper records of orders, complaints, and resolutions.

Requirements:

  • Good communication skills (Fluent English & Hindi)
  • Comfortable with calling customers
  • Basic computer knowledge
  • Experience in e-commerce or customer support is a plus
  • Familiarity with Shiprocket is preferred (training will be provided)

Work Details:

  • Full-time, Work from Office (Monday to Saturday from 10 am to 6 pm)
  • Training will be provided for all processes

Who should apply:

  • Candidates who are confident in speaking with customers
  • Responsible and detail-oriented individuals
  • Willing to learn and grow in e-commerce operations

Job role

Work location

The Youth Space, Road Number 5, near MTS Khalsa School, Prarthana Society, Motilal Nagar I, Goregaon West, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Basic Computer, Good Communication Skills, Customer support, Operational support, Order isuues handling

English level

Good (Intermediate / Advanced) English

Age limit

18 - 45 years

Gender

Any gender

About company

Name

Youth Space Merchandise

Address

The Youth Space, Road Number 5, near MTS Khalsa School, Prarthana Society, Motilal Nagar I, Goregaon West, Mumbai, Maharashtra, India

Job posted by Youth Space Merchandise

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