E Commerce Operation Executive And Customer Support

Job Responsibilities:

• Call and confirm all Cash on Delivery (COD) orders before dispatch
• Handle NDR (Non-Delivery Reports) and coordinate re-attempts with customers
• Manage customer support queries via calls/WhatsApp regarding products (lighters), issues, and usage
• Assist customers with returns, replacements, and complaints
• Coordinate with logistics via Shiprocket panel
• Raise tickets for issues like: Lost shipments, Return parcels not received, Delivery delays
• Track shipments and ensure refunds/claims are processed properly
• Maintain proper records of orders, complaints, and resolutions.

Requirements:

• Good communication skills (Fluent English & Hindi)
• Comfortable with calling customers
• Basic computer knowledge
• Experience in e-commerce or customer support is a plus
• Familiarity with Shiprocket is preferred (training will be provided)

Work Details:

• Full-time, Work from Office (Monday to Saturday from 10 am to 6 pm)
• Training will be provided for all processes

Who should apply:

• Candidates who are confident in speaking with customers
• Responsible and detail-oriented individuals
• Willing to learn and grow in e-commerce operations