As a Back Office Cum Customer Service Executive, you will be a crucial part of our operations, supporting customer service,and internal coordination.

Key Responsibilities:

• Handle customer inquiries via email, phone, and chat, ensuring prompt and accurate responses.
• Process customer orders on Website and Marketplaces like Amazon
• Maintain accurate records of customer interactions, transactions, and feedback.
• Use Microsoft Excel to compile and analyze data for reports and other business needs.
• Coordinate with warehouse and logistics teams to ensure smooth order fulfillment and shipping.
• Identify and escalate complex customer issues to the appropriate department.
• Support other administrative tasks as needed.
• Preparing documents for courier shipments .
• Handling customer queries by phone and email
• Communicating with walk-in customers
• Manage filing documentation
• Monitoring Courier Shipments and Handling customer Queries and be the point of contact for all internal website queries.
• Communicating with Customers, Vendors, and Ecommerce Platforms on Call, WhatsApp and Email
• Manage daily E commerce activities like stock management.
• Performing basic admin duties including printing, sending emails, and ordering office supplies

Qualifications:

• Previous experience in an e-commerce environment, preferably worked in Ecommerce company and have worked in back office roles.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, including data entry, formulas, and basic data analysis.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive attitude.