eCommerce Operations Manager

Company: ESZETT

Location: Vidyavihar

Job Type: Full-time

About ESZETT is a fast-growing Indian fashion & lifestyle brand, committed to delivering high-quality products and creating a seamless shopping experience for our customers. As we scale, we are looking for an experienced E-Commerce Operations Manager to strengthen our backend operations, ensure efficiency, and support our growth across multiple marketplaces and D2C channels.

Role OverviewThe E-Commerce Operations Manager will be responsible for end-to-end operations including order processing, inventory management, logistics coordination, marketplace management, and smooth functioning of daily e-commerce activities. This role requires strong analytical skills, ownership, and the ability to manage multiple platforms while improving operational processes.

• Key ResponsibilitiesOrder & Operations ManagementOversee daily order processing across marketplaces (Nykaa Fashion, AJIO, Myntra, Amazon, Flipkart, etc.) and the D2C website.
• Ensure accurate, on-time order dispatch with minimal errors.
• Coordinate with warehouse teams for picking, packing, and timely shipping.
• Inventory & Catalogue ManagementMaintain and monitor inventory levels to avoid stockouts or overstocking.
• Coordinate with production and warehouse for replenishments.
• Oversee catalogue uploads, product listing accuracy, pricing updates, and quality checks on all platforms.
• Marketplace Account ManagementHandle backend panels for all marketplaces.
• Resolve operational issues including order cancellations, RTOs, return disputes, and claim filings.
• Maintain strong relationships with marketplace category managers/brand managers.
• Logistics & Shipment TrackingWork with courier partners to ensure smooth deliveries and timely escalation of issues.
• Track shipments, reduce RTO %, and improve delivery efficiency.
• Operational Reporting & AnalysisGenerate daily/weekly MIS reports on sales, returns, inventory, and operational KPIs.
• Analyse operations data to identify bottlenecks and drive improvements.
• Plan operational strategies during sale periods (EORS, Big Billion Days, etc.).
• Process ImprovementIdentify gaps in operations and implement more efficient workflows.
• Optimise packaging, QC processes, and logistics planning.
• Ensure compliance with SOPs and marketplace guidelines.
• Required Skills & QualificationsBachelor’s degree (MBA preferred but not mandatory).
• 2–5 years of experience in e-commerce operations or marketplace management.
• Strong understanding of major Indian e-commerce platforms.
• Proficiency in Excel/Google Sheets, panel operations, and data analysis.
• Excellent communication and coordination skills.
• Strong problem-solving attitude and ability to take ownership.

Experience working in fashion/lifestyle brands is a plus.