Escalation Executive - Banking
Tech Mahindra Ltd
Escalation Executive - Banking
Tech Mahindra Ltd
Mumbai/Bombay
₹23,000 - ₹27,000 monthly
Fixed
₹23000 - ₹27000
Earning Potential
₹27,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Benefits include: PF, 5 working days
Job Description
- Handle customer queries via email escalation, ensuring timely resolution of issues related to credit cards, loans, and other financial products.
- Manage complaints and escalations effectively, maintaining a high level of professionalism and empathy towards customers.
Desired Candidate Profile
- At least 1 year experience in email support or similar role in the BFSI sector (credit cards, loans).
- Excellent communication skills for handling difficult conversations with customers over email.
- Graduation Mandatory
Location:- Mumbai, Chandivali.
Interested Candidate can share the resume on below details:-
HR Vaishnavi - 8550915764
vk001158467@techmahindra.com
HR Vidya - 7775006165
Vidhya.Rajappan1@TechMahindra.com
Regards,
Tech Mahindra LTD
Job role
Work location
Mumbai, Maharashtra, India
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Email Drafting, Good Communication Skills, Domestic BPO, Credit Card Operations, Loan Application Handling
English level
Good (Intermediate / Advanced) English
Age limit
18 - 36 years
Gender
Any gender
About company
Name
Tech Mahindra Ltd
Address
Mumbai, Maharashtra, India
Job posted by Tech Mahindra Ltd
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