Events - Butler

Executive Summary

We are seeking an experienced and customer-focused professional to join our team as an Event Butler. The Events Butler plays a key role in delivering unparalleled service and ensuring a seamless and memorable experience for our clients during events. This role demands a passion for hospitality, meticulous attention to detail, and the ability to anticipate and fulfil the unique needs of our clients and their guests.

ROLE DUTIES & REQUIREMENTS

1. Client Relations: Act as the primary point of contact for clients before and during events, establishing a strong rapport and understanding their preferences. Anticipate client needs and provide personalised services to enhance their overall event experience.
2. Guest Services: Welcome and assist guests upon arrival, providing information about the event, venue, and available amenities. Offer personalised recommendations and attend to special requests from guests.
3. Event Coordination: Work closely with event planning and operations teams to ensure smooth execution of planned activities. Assist in coordinating logistics, managing timelines, and overseeing event setup to ensure it aligns with client expectations.
4. Personalised Assistance: Provide dedicated assistance to clients and their guests throughout the event, including escorting them to various areas, managing coat check services, and attending to any immediate needs.
5. Problem Resolution: Address and resolve any issues or concerns raised by clients or guests promptly and professionally. Collaborate with internal teams to find swift solutions, maintaining a positive and seamless event experience.
6. Attention to Detail: Maintain meticulous attention to detail in all aspects of event execution, from room setup to catering services. Ensure that the event space is aesthetically pleasing and adheres to high-quality standards.
7. Protocol Adherence: Uphold established protocol and etiquette standards to create a sophisticated and refined atmosphere during events. Guide clients and guests on proper event behaviour and practices.
8. Communication and Coordination: Communicate effectively with internal teams to relay client preferences, special requests, and event details. Collaborate closely with colleagues to ensure seamless coordination and a cohesive event experience.
9. Health and Safety Compliance: Implement and uphold health and safety protocols during events to ensure the well-being of clients, guests, and staff. Conduct regular safety checks and address any potential hazards or concerns promptly.