Field Executive

Execution and Co-ordination

1. Follow up on NPA / Commercial Receivable cases, organizing reminder letters, tele-calling, and or personal visits through the field collector and making joint visits as per the recovery guidelines.

2. Examine the operational related issues in soft bucket cases and assess if it needs to be escalated to zone / and co-ordinate for recovery of overdue amount.

3. Follow up on NPA / Commercial Receivable cases accounts to bring down the percentage of NPA / Commercial Receivable cases by organizing personal / joint / group visits for recovery of overdue amounts.

4. In Chronic (where no amount is received in the last 6 months), organize group visits, and recommend appropriate legal actions to the legal department through the zonal office.

5. Obtaining approval for filing cases u/s 138 of NI act from legal department on case to case basis and coordinate with panel advocate to file the cases and monitor its progress for recovery of over due amount.

MIS and Reporting 

1. Maintain MIS for legal follow-up to organize further actions.

2. To provide a recovery MIS report to the Client / Collection Head on performance / operational issues / disputed cases, if any.

People Management

1. To help the Tele-caller and other field collection officers/recovery agents' activities by allocating tasks and monitoring their completion.

2. To develop subordinates by providing them adequate training on the functional related aspects, reviewing performance and providing opportunities for growth.