Field Service Engineer Chembur

Responsibilities

1. Installation & Commissioning

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Install, configure, and commission of All products

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Conduct functional testing, verification, and performance checks to ensure successful

commissioning as per standards.

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Coordinate with project teams for site readiness, technical rollouts, and smooth deployment of

new projects or system upgrades.

2. Maintenance & Troubleshooting

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Perform preventive and corrective maintenance to maximize equipment uptime and ensure

reliability.

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Diagnose and resolve faults related to Company products service and systems.

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Respond promptly to service calls, provide on-site and remote support, and maintain service

tools, spares, and technical documentation.

3. Technical Support & Customer Service

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Deliver timely technical support with clear communication to customers during issue resolution.

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Provide follow-ups to ensure customer satisfaction and minimize downtime.

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Maintain accurate records of technical issues, service history, repairs, and configurations in

CRM/service tools.

4. Customer Training & Demonstration

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Conduct product demonstrations and hands-on training for clients, end-users, and technical staff.

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Train customers on system usage, safety protocols, and basic troubleshooting to reduce post

installation support needs.

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Build strong customer confidence in products and services.2

5. Networking & System Integration

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Configure and support IP addressing schemes, TCP/IP protocols, and network-based system

integrations.

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Ensure compatibility and seamless integration of surveillance, telecom, and AV systems with

existing infrastructure.

6. Reporting & Documentation

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Prepare and maintain installation checklists, service reports, technical logs, and client feedback.

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Share insights on recurring technical issues and user challenges to improve service efficiency.

7. Customer Satisfaction & Testimonials

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Ensure high customer satisfaction by providing quality service and timely support.

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Collect testimonials (written/Videos), references, and feedback from clients to support company

credibility and future projects.

8. Business Growth & Revenue Support

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Identify cross-selling and upselling opportunities during service visits (e.g., AMC, product

upgrades, accessories, training packages, extended warranties).

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Generate leads by understanding customer needs and challenges, collect client references, and

report leads to the manager.

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Collaborate with the sales team to support lead conversion into confirmed sales and contribute

to revenue generation.

9. List of Products:

• Hybrid CCTV systems

• EPABX

• telecom systems,

• access control,

• AV equipment,

• ID card printers (Evolis)

• barcode printers,

• display systems (Panasonic)

• & ETC