Food and Beverage Supervisor

About Us

Boulangerie Amann is an upcoming artisanal cloud bakery specializing in European breads, Viennoiserie, and classic desserts made with traditional techniques and uncompromising quality. Our philosophy is simple: respect the product, and you respect the customer.

We are building a small, disciplined team that values craftsmanship, professionalism, and attention to detail.

Role Overview

The Bakery Supervisor is responsible for managing front-of-house service operations while preparing a limited beverage menu that includes cold brew coffee, matcha drinks, and house-made cheong beverages.

This role combines customer service leadership, beverage preparation, and order coordination, ensuring every customer interaction reflects the quality and care behind our products.

Key Responsibilities

• Customer Service - As a cloud bakery, most of our interactions with customers will be over phone calls, messages, and follow-ups
• Assist customers with general queries and grievances
• Handle aggregator orders, takeaway orders, and basic POS transactions
• Maintain a clean, organized, and welcoming service area
• Prepare beverages to recipe standards, including cold brew coffee drinks, matcha-based beverages, and cheong-based drinks (Korean fruit syrup beverages)
• Ensure adherence to recipes and presentation
• Proper beverage hygiene and equipment care
• Efficient service during busy periods
• Basic food prep for our sandwich menu
• Manage daily opening and closing service routines
• Train staff to follow SOPs
• Set the tone for service standards and professionalism
• Help train new staff in packaging, service and beverage preparation
• Support smooth communication between kitchen and service team

Requirements

• Previous experience in café, bakery, or hospitality service
• Comfortable preparing basic coffee and matcha beverages (training will be provided)
• Strong communication and customer service skills
• Conversational-level English speaking and writing skills
• Ability to work calmly in a fast-paced environment
• Organized, reliable, and detail-oriented

Bonus if you have:

• Experience in specialty coffee or café operations
• Interest in artisanal baking and food craftsmanship

What We Offer

• Opportunity to grow with us from the ground up
• Work-life balance
• A respectful work culture built around craft and professionalism
• Performance-based incentives