Front Desk Administrator

Role OverviewThe Front Desk Executive is the first point of contact for parents, students, and visitors.

This role combines front-office management, academic coordination, and parent communication,

ensuring smooth daily operations and a professional institute experience.

• Key ResponsibilitiesFront Desk & CommunicationGreet parents, students, and visitors professionally
• Handle walk-in and phone enquiries regarding courses, batches, fees, and schedules
• Provide accurate information about programs (school math, competitive exams, IB/IGCSE, etc.)
• Schedule demo classes, evaluations, and appointments
• Maintain enquiry follow-ups and conversion tracking
• Academic CoordinationCoordinate class schedules, batch timings, and room allocation
• Communicate class updates, changes, and notices to parents and students
• Assist faculty with attendance records and basic academic logistics
• Ensure smooth onboarding of new students
• Administrative DutiesMaintain student records, attendance sheets, and basic documentation
• Support fee collection coordination and receipt tracking (no cash handling unless assigned)
• Maintain cleanliness and discipline at the front office
• Handle email and WhatsApp communication professionally
• Parent & Student SupportAct as a liaison between parents, teachers, and management
• Address basic parent queries and escalate academic concerns appropriately
• Ensure timely communication regarding tests, homework, and evaluations
• Required Skills & QualificationsGraduate (preferred)
• Excellent communication skills (English mandatory; local language an advantage)
• Professional appearance and courteous behavior
• Basic computer skills (MS Excel, Google Docs, email, WhatsApp)
• Ability to multitask and work in a structured academic environment
• Prior experience in a coaching institute or school is a plus