Front Desk Associate

Job Title: Front Desk Executive

Department: Front Desk

Reports To: Regional Head/ National Head

Job Description:

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

• Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
• Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
• Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
• Uphold and enforce all Brand Standards at the front desk and across the studio.
• Maintain a clean, organized, and professional front office area at all times.
• Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

• Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
• Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
• Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
• Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
• Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

• Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
• Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
• Ensure the front desk area complies with hygiene, safety, and operational protocols.

Desired Candidate Profile:

• Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
• Excellent communication skills in English, Hindi, and one regional language (as per location).
• Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
• Prior experience in operations or front office management is an advantage.
• Highly motivated, well-organized, and results-driven with strong attention to detail.
• Presentable, confident, and professionally groomed, with a welcoming demeanor.
• Willingness to contribute to business growth through active involvement in sales and marketing initiatives.

Additional Skills (Preferred):

• Experience with CRM software and appointment scheduling tools.
• Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
• Social media or digital outreach experience (bonus for marketing support).