Front Desk Manager
The Oranges Tree
Front Desk Manager
The Oranges Tree
Cumballa Hill, Mumbai/Bombay
₹12,000 - ₹17,000 monthly*
Fixed
₹12000 - ₹15000
Average Incentives*
₹2,000
Earning Potential
₹17,000
You can earn more incentive if you perform well
Work from Office
Part Time
Full Time
Min. 2 years
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
15 applicants
Job Description
- Key ResponsibilitiesFront Office OperationsManager and supervise front desk executives and reception staff
- Ensure smooth appointment scheduling, confirmations, and follow-ups
- Monitor walk-ins, client flow, and waiting time management
- Handle escalations, complaints, and customer concerns professionally
- Customer ExperienceEnsure a warm, courteous, and professional welcome to all clients
- Maintain high service standards and brand presentation at the front desk
- Build long-term relationships with regular and premium clients
- Billing & Cash HandlingOversee billing, invoicing, and payment collections
- Ensure accurate cash, card, UPI, and online transaction handling
- Daily cash tally, reporting, and coordination with accounts team
- Coordination & Team SupportCoordinate with service staff, managers, and operations team
- Ensure service readiness and timely client servicing
- Support promotions, packages, memberships, and upselling initiatives
- Reporting & AdministrationMaintain daily sales, appointment, and client reports
- Monitor attendance, shift planning, and leave management
- Ensure SOP compliance and front desk discipline
- Inventory & System ManagementTrack front desk consumables and stationery
- Ensure CRM / ERP / booking software is updated and accurate
- Maintain client database and feedback records
- Skills & CompetenciesExcellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Customer-focused mindset with problem-solving skills
- Knowledge of billing systems, CRM, or salon/hotel software
- Leadership and team-handling capability
- Qualification & ExperienceGraduate preferred (Hotel Management / Business Administration is a plus)
- 2–5 years of experience in front office or customer service roles
- Experience in salon, spa, hospitality, or service industry preferred
- Key Performance Indicators (KPIs)Customer satisfaction & repeat visits
- Front desk efficiency and error-free billing
- Appointment utilization and conversion
- Team punctuality and discipline
- Daily reporting accuracy
- What We OfferGrowth opportunities
- Performance-based incentives
- Professional work environment
- Training and development support
Job role
Work location
Seeta Mahal, Bomanji Petit Marg, opp.parsee general hospital gate no 1 , ground floor , Cumballa Hill, Mumbai/Bombay
Department
Admin / Back Office / Computer Operator
Role / Category
Front Office / Receptionist
Employment type
Full Time & Part Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
English level
Basic English
Gender
Any gender
About company
Name
The Oranges Tree
Address
Seeta Mahal, Bomanji Petit Marg, opp.parsee general hospital gate no 1 , ground floor , Cumballa Hill, Mumbai/Bombay
Job posted by The Oranges Tree
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