Front Office Executive

Job description:

This is for our Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5-star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Summary: The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

NOTE: This position involves night shifts as well.

Key Responsibilities:

• Day-to-day Front Desk duties, check-ins/outs, billing
• Answer phone calls, emails, respond to inquiries
• Greet and assist visitors in a friendly and professional manner
• Room visits, room checks, coordinating with HK teams for room condition
• Handle guest requests, grievances, resolve by coordinating with respective teams.
• Handle administrative tasks, documentation
• Manage scheduling, appointments, and maintain the front office calendar.
• Maintain a clean and organized reception area.
• Collaborate with other departments to ensure smooth office operations.
• Maintain confidentiality and uphold company policies and procedures.

Qualifications:

• A Bachelor’s degree in hotel management or a related field
• Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
• Previous experience in a Hotel Front Office preferred.
• Strong English communication (verbal & written) and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel management: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person