Front Office Manager

Job Title: Front Office Manager

Location: Khar West 

Employment Type: Full-time

Reports to: [Owner/General Manager]

Job Summary:

Looking for a proactive and reliable Front Office Manager to oversee daily hostel operations, guest satisfaction, and administrative tasks, ensuring a smooth and efficient stay experience.

Key Responsibilities:

Property Management:

         •       Oversee the maintenance and upkeep of the property, facilities, and grounds.

         •       Coordinate with external contractors for cleaning, plumbing, electrical work, and repairs.

         •       Conduct regular property inspections to ensure compliance with safety and hygiene standards.

         •       Maintain records for property maintenance, repair requests, and inventories.

         •       Manage budgets, control costs, and monitor expenditures.

Resident and Guest Management:

         •       Supervise resident registration, room allocation, and check-in/check-out processes.

         •       Maintain up-to-date reservation records and ensure smooth operations across booking platforms.

         •       Serve as the primary point of contact for guests, addressing concerns and inquiries promptly.

         •       Implement and enforce hostel rules to foster a positive and harmonious environment.

         •       Resolve guest complaints and mediate conflicts effectively.

Operational and Administrative Management:

         •       Ensure smooth functioning of the front office, including timely responses to calls and emails.

         •       Monitor and update OTA platform pricing regularly based on competitor analysis and occupancy trends.

         •       Prepare and share daily pricing reports with management for approval.

         •       Maintain accurate financial records, including rent collection, utility payments, and expenses.

         •       Collaborate with management to develop strategies for enhancing guest satisfaction and occupancy.

Maintenance and Inventory Control:

         •       Monitor inventory levels, source supplies, and establish relationships with reliable vendors.

         •       Research suppliers to secure the best pricing and deals for essential items.

         •       Implement and oversee preventive maintenance schedules for the property.

         •       Ensure timely replenishment of consumables and upkeep of all facilities.

Housekeeping and Hygiene:

         •       Supervise housekeeping schedules and ensure cleanliness across all areas of the property.

         •       Maintain hygiene standards and organize periodic deep cleaning as needed.

         •       Address maintenance issues identified during inspections.

Requirements:

         •       Proven experience in property or hostel management, or a related field.

         •       Excellent organizational and problem-solving skills.

         •       Strong interpersonal and communication abilities.

         •       Ability to manage multiple responsibilities and prioritize effectively.

         •       Knowledge of building maintenance, safety, and security protocols.

         •       Proficiency in Microsoft Office Suite or similar tools.

         •       Availability to work flexible hours, including weekends and holidays, as required.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

• Higher Secondary (12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Work Experience: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

*Speak with * +91 9820338860