Global Customer Support Associate

We are hiring International Customer Service Executives to handle global customers across multiple processes including Banking, Telecom, Airlines, Insurance, Healthcare, and Technical Support. The role involves providing high-quality customer support via voice and non-voice channels while maintaining service standards for international clients.

Key Responsibilities:

• Handle inbound/outbound customer interactions for international clients (UK/US/AUS).
• Resolve customer queries related to billing, account management, service issues, and technical support.
• Manage collections, retentions, and upselling while ensuring customer satisfaction.
• Assist customers with airline bookings, reservations, insurance queries, healthcare support, and banking services.
• Provide accurate information and follow standard operating procedures (SOPs).
• Meet quality, productivity, and compliance targets.
• Maintain proper documentation and update customer records in CRM systems.
• Ensure data privacy and compliance with international regulations.

Eligibility Criteria:

• Minimum qualification: HSC / Graduate
• Freshers and experienced candidates can apply
• Good command over English communication
• Willingness to work in UK/US/AUS shifts
• Basic computer knowledge required

Preferred Skills:

• Excellent verbal and written communication skills
• Customer-focused approach with problem-solving abilities
• Ability to handle pressure and meet performance targets
• Experience in international BPO processes is an added advantage
• Familiarity with CRM tools and call-handling metrics

What We Offer:

• Competitive salary package (based on experience & last drawn salary)
• Attractive incentives and performance bonuses
• Cab facility (as per company policy)
• Professional work environment with growth opportunities
• Training and career advancement programs

Contact- Shreya - 9987502996/ vibrantzz.shreya@gmail.com