Guest Relations Executive

Category: Front Office & Guest Services

Job Type: Full-Time | Day Shift

Work Type: On-site

Location: Juhu Residency Boutique Hotel, Juhu Tara Road, Airport Area, Juhu, Mumbai, Maharashtra, India

Target Applications From: Mumbai Metropolitan Region

Monthly Salary: ₹11,000 - ₹18,000 per month (Fixed + incentives)

Additional Perks: Overtime Pay, Annual Bonus, Food/Meals

Job Description:

Bunts Hotels is looking for a professional Guest Relations Executive to join our team at the Juhu Residency Boutique Hotel. As a Guest Relations Executive, you will be a central figure in enhancing our guests’ experience from arrival to departure. You’ll be responsible for ensuring each guest feels welcomed, well cared for, and supported throughout their stay, building lasting relationships that reflect our commitment to exceptional service.

Key Responsibilities:

• Guest Welcome and Engagement:
• Warmly greet guests upon arrival, assist with luggage, and provide personalized attention to make them feel at home.
• Conduct check-in and check-out procedures with a friendly, efficient, and professional approach.
• Customer Service and Issue Resolution:
• Attend to guest inquiries, complaints, or special requests promptly, ensuring a seamless and pleasant experience.
• Anticipate guest needs and proactively offer solutions to enhance their comfort and satisfaction.
• Hotel and Area Information:
• Provide accurate information on hotel amenities, dining options, and local attractions.
• Offer tailored recommendations to guests based on their preferences or special occasions.
• Coordination with Departments:
• Collaborate closely with housekeeping, F&B, and maintenance teams to ensure guests’ requests are met quickly and efficiently.
• Arrange special services like room upgrades, early check-in, late check-out, and any custom requirements.
• Feedback Collection and Relationship Building:
• Collect feedback from guests regarding their stay and ensure prompt follow-up for any concerns or suggestions.
• Build a rapport with frequent visitors to enhance loyalty and promote a positive brand image.
• Documentation and Reports:
• Maintain accurate records of guest interactions, preferences, and complaints in the system to help personalize future stays.
• Prepare daily guest arrival/departure reports and special request logs.

Candidate Requirements:

• Education: Minimum 12th Pass
• Experience: Minimum 2+ years in guest relations, front office, or a similar role in the hospitality sector.
• Skills:
• Strong interpersonal skills and a natural ability to connect with people
• Fluent in English (spoken and written)
• Ability to remain calm, professional, and courteous under pressure

Preferred Candidate Profile:

• Age: 18 - 60 years
• Preferred Titles: Guest Service Associate, Guest Relations Executive
• Location Preference: Candidates from the Mumbai Metropolitan Region

Additional Perks:

• Overtime Pay for additional hours worked
• Annual Bonus based on performance
• Meals Provided during working hours