Job DescriptionRole Title: Compensation and Benefits Associate

Career Level: Level 12

Job Role / Purpose of the Job: The primary responsibility of this role is to provide client services for compensation and benefits, ensuring accurate completion of tasks and maintenance of resource efficiencies. The role involves close collaboration with Delivery Service Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems in response to changes to maintain current visible HR records for the client, via e-mail/telephone.

Primary Responsibilities / Accountabilities:

• Interpret and analyze client processes according to business rules.
• Execute processes accurately and timely as a hands-on processor.
• Escalate complex issues/problems and seek advice when necessary.
• Adhere to Work Instructions while processing and highlight any anomalies in documentation.
• Participate in client conference calls and manage appropriate documentation.
• Perform "Root Cause Analysis" on issues and suggest appropriate corrective action.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process and improve the measurement system.
• Update process metrics on a daily basis and maintain MIS.
• Provide the highest level of customer service and attention to detail.
• Ensure completion of assigned tasks and related tasks.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Maintain the security and confidentiality of client data.
• Actively participate in team activities and organizational initiatives.

Functional Competencies:

• Knowledge of compensation and benefits and performance management processes.
• Strong command of written and verbal English language.
• Knowledge of MS Office/Excel Skills and SuccessFactors would be a plus.

Education Qualification:

• Bachelor’s degree (Any discipline).

Experience:

• Essentials: 1 - 2 years of business experience with compensation and benefits and performance management background.
• Desirable: Exposure to the BPO industry.

Skills / Knowledge:

• Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure.
• Organization and prioritization skills to deliver as per deadlines.
• Attention to detail and quality-driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.
• Teamwork and collaboration.
• Multi-cultural awareness.
• Flexibility to work in shifts.

RequirementsEducation Qualification:

• Bachelor’s degree (Any discipline).

Experience:

· Essentials: 1 - 2 years of business experience with Comp & Benefits and Performance management background.

· Desirable: Exposure to the BPO industry.

​

Skills / Knowledge:

• Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure.
• Organization and prioritization skills to deliver as per deadlines.
• Attention to detail and quality-driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.
• Teamwork and collaboration.
• Multi-cultural awareness.
• Flexibility to work in shifts.

BenefitsSalary:59000/- CTC/Month

PF provided

Both way cab facility provided.