Inbound Customer Service Advisor

Job Title: Customer Service Executive – Banking Process (International BPO – US Shift)

Location: Malad & Thane (Work From Office Only)

We are hiring experienced and dedicated professionals for an International Banking Voice Process. If you have excellent communication skills and relevant BPO experience, this is a great opportunity to build your career with a reputed organization.

Key Responsibilities:

• Handle inbound/outbound customer queries related to banking services

• Provide accurate information and resolve customer concerns efficiently

• Maintain high-quality service standards and customer satisfaction

• Follow compliance, documentation, and process guidelines

Eligibility Criteria:

• HSC with minimum 36 months (3 years) BPO experience – Mandatory

• Graduate with minimum 1 year BPO experience – Mandatory

• Very fluent English communication skills required

• UAN history verification is mandatory

• All educational & employment documents required

• Immediate joiners preferred

Shift Details:

• Pure Night Shifts (US Process)

• Shift window: 5:30 AM – 9:30 AM (Any 9 hours within this window)

• 5 days working, 2 rotational week-offs

Salary & Benefits:

• Salary up to ₹50,000 + Attractive Incentives ( Depends on Last Salary and experience )

• One-side cab facility

• Stable international banking process

• Career growth opportunities

Work Mode:

• 100% Work From Office