Inbound Customer Service Advisor

Job Title: Merchant Support Executive (Inbound Process)

Department: Merchant Support

Job Summary:

The Merchant Support Executive will be the first point of contact for merchants using Benow's platform. This role involves resolving queries, providing support for digital payment services, and ensuring a smooth experience for our merchant partners via inbound calls, emails, or chat.

Key Responsibilities:

* Handle inbound calls and messages from merchants regarding transaction issues, onboarding, platform usage, or payment reconciliation.

* Deliver prompt, accurate, and courteous support.

* Maintain up-to-date knowledge of Benow's products and services.

* Logall interactions in the CRM system accurately.

* Escalate unresolved issues to the appropriate departments while ensuring timely follow-up.

Requirements:

* Graduate or equivalent degree.

* -ayers of experience in a voice-based customer supportor helpdesk role

Strong verbal communication skills in English and Hindi (additional region anguages a plus

* Basic technical understanding of UPI, digital payments, and mobile apps.

* Patience, empathy, and problem-solving mindset.

* Willingness to work in rotational shifts including weekends