Inside Sales Executive

About the Role:

We are seeking an enthusiastic and driven Sales Representative to join our team.

If you are proactive in customer engagement and motivated by results this is the right position for you.

As an Inside Sales Representative, you will be responsible for reaching out to a variety of customer segments, ensuring they engage with and maximize the value of offered services.

Responsibilities:

• Customer Engagement: Call customers who have recently completed the process of opening an account to welcome them and guide them on how to start using the services
• Reactivation of Dormant Accounts: Reach out to customers who have not used the services for more than 3 months to understand their needs, address any issues, and encourage reactivation
• Card Activation Follow-Up : Contact customers who ordered a card but have not yet activated or used it, providing support to activate the card and highlighting its benefits
• Sales and Upselling : Identify opportunities to promote additional services or features that match customer needs to increase usage and engagement
• Problem Solving and Support : Provide information and assistance to customers who may have encountered difficulties or have questions about offered services
• Administrative Tasks : Maintain accurate records of customer interactions in the CRM, ensure timely follow-ups, and meet individual and team KPIs
• Adaptability : Be willing to undertake additional sales-related tasks and projects as required by management

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Qualifications:

• Education Qualification : Bachelors degree
• Experience : Min 2 years in a sales or customer-facing role in a fast-paced environment
• Communication Skills : Excellent verbal communication, with the ability to engage and build rapport with customers quickly
• Sales Orientation : A results-driven mindset with a proven track record of exceeding sales targets
• Organizational Skills : Ability to manage multiple customer interactions efficiently and maintain accurate records
• Tech Proficiency : Basic computer skills. Experience of CRM tools viz Monday, Zoho is a plus
• Problem-Solving Skills : Resourceful and able to assist customers with issues, guiding them to appropriate solutions
• Adaptability and Flexibility : Willing to take on various tasks as needed

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Ideal Candidate Traits:

• Highly motivated and driven by results
• Friendly, positive, and customer-focused
• Ability to work well independently and as part of a team
• Strong listening skills and the ability to adapt conversation based on customer needs