International Banking Voice Specialist – Customer Service (US)

Hiring Now! – International Banking Voice Process (US)

Greetings from Vibrantzz Management Services!

We are excited to announce an excellent career opportunity with MNC for candidates looking to build their career in an International Banking Customer Service Process (US ).

If you have strong communication skills and a passion for customer service, this role is perfect for you!

Job Title : International Banking Voice Specialist – Customer Service (US)

Process Overview : Join the prestigious Sunshine Banking Process, handling U.S. customers.

This is a pure voice process where you will assist customers with their banking needs, ensure safety of their accounts, and deliver exceptional service.

• Key Responsibilities: Provide customer support for account balances, interest rates, and general banking queries.
• Manage inbound & outbound calls with professionalism and accuracy.
• Investigate and resolve customer concerns efficiently.
• Review suspicious activities and support customers in securing compromised accounts.
• Assist in card reissuance, transaction reversal, & fraud investigation.
• Maintain high standards of confidentiality, compliance, and quality.

Work Timings & Process Details: Regions Supported: U.S.

Shift Window:

• 🇺🇸 US Shift: 5:00 PM – 9:00 AM
• ✔ Any 9-hour rotational shift within the above window
• ✔ Pure Voice Banking Process

Salary Structure (Based on Experience)

BPO Z: ₹3.80 LPA – ₹4.70 LPA• HSC + up to 35 months exp. OR Graduate + <24 months exp

BPO 1: Up to ₹5.20 LPA• HSC + 36+ months exp. OR Graduate + 2 years exp

BPO 2: Up to ₹6.20 LPA • Graduate + 4 years exp

BPO 3: Up to ₹7.20 LPA - 8.00Lpa • Graduate + 6 years exp

• Eligibility Criteria:Minimum HSC / Graduate (any stream)
• Good communication skills (spoken & written)
• Willingness to work in night/rotational shifts
• Prior Voice Process or Banking Domain experience is an added advantage
• Immediate joiners preferred

Mandatory Documents: Offer Letter, Relieving Letter, Bank Statements, Last 3 Payslips

• All Semester Mark Sheets (Mandatory)
• EPFO Service History (Mandatory)

Why Join This Process? Opportunity to work with a leading global bank

• Excellent career growth in international process
• Professional, stable, and supportive environment
• Skill development in banking, compliance & financial operations

Apply Now – Limited Seats Available! Call / WhatsApp: 9326479640

HR Snehal Rathod

Vibrantzz Management Services